Packages

FAQ

SHIPPING FOR LOCAL AND OVERSEAS

Local Delivery arranged by Soumarket

  • $5.50 for below 5kg.

  • Estimated delivery to reach buyer is 3 to 5 working days except for pre-order homebaked products or customised products.

Local Delivery arranged by other vendors/suppliers

Most of them charge $5.50. Depending on weight, locations and operation costs by our vendors or suppliers, delivery charges normally ranges from min $5.50 to $10 per trip onwards. At the checkout page, customers will be able to see the total costs of the shipping fees.

Overseas Delivery

  • Shipping charges/ estimated delivery will be quoted upon order selections.

  • For overseas delivery, before payment, buyer is to forward us via Whatsapp the delivery address. We will quote accordingly.

  • Our response time will be within 24hrs.

REFUND

Purchases made are non-refundable.

RETURN/EXCHANGE

  • Products on sale are not applicable for return or exchange.

  • Request for return or exchange has to be submitted to us within 48 hrs upon receiving of products. The approval for return or exchange will be under the discretion of our suppliers

  • Buyer is responsible for the return courier charges to our suppliers

  • Conditions from our suppliers may varies, please refer to the shipping information on the product page

  • If there is any dissatisfaction or enquiries on the purchase, buyers are encouraged to contact us via Whatsapp 87824865 or email us at info@soubahsou.com. We will try our best to provide a solution under reasonable conditions.

PAYMENT

  • We accept online credit card payment as well as offline payment.

  • Offline payment method includes PayNow and PayLah @ 87824865.